Refund Policy

1. General Provisions

1.1. This Policy applies to all payments, donations, account balance top-ups, and purchases of digital goods or services through the official L2Eigis website (https://l2eigis.com/).

1.2. By completing a payment, the Player acknowledges this Policy and agrees to the applicable purchase terms.

1.3. Payments are voluntary and provide the corresponding in-game balance, virtual currency, items, Premium Account features, or other digital benefits.

1.4. L2Eigis operates under a STRICT NO REFUND POLICY for successfully delivered purchases, except where mandatory applicable law requires otherwise.

2. Payment Security

2.1. Payments may be processed through authorized third-party providers, including bank card, cryptocurrency, and regional payment services.

2.2. Sensitive card information is handled by the relevant payment provider. L2Eigis does not request or store complete bank card details or security codes.

2.3. Payment providers are responsible for applying their own security measures and applicable payment-industry standards.

2.4. Players must verify their account login, selected server, payment amount, currency, payment method, and transaction details before completing a purchase.

2.5. Additional bank fees, currency conversion charges, or blockchain network fees may apply. Cryptocurrency transactions may be irreversible.

3. No Refund Policy

3.1. All successfully delivered purchases, donations, account balance top-ups, virtual currency, in-game items, Premium Account features, and digital services are FINAL AND NON-REFUNDABLE, except where required by applicable law.

3.2. L2Eigis does not provide voluntary refunds for:

• Changing your mind or deciding to stop playing.
• Dissatisfaction with gameplay, class balance, progression, or server updates.
• Incorrect purchases or account details entered by the Player.
• Used, unused, or partially spent in-game balances.
• Account suspension or permanent bans for violating Project Rules.
• Loss of items through normal gameplay mechanics.
• Temporary maintenance, downtime, or changes to game systems.

3.3. Purchased virtual goods and account balances are intended exclusively for use within L2Eigis. They cannot be withdrawn, exchanged for real money or cryptocurrency, or redeemed for their original monetary value.

3.4. L2Eigis may modify game mechanics, item characteristics, balance, and available features in accordance with Project Rules and applicable law. Such changes do not automatically entitle Players to refunds.

3.5. All restrictions in this section apply only to the extent permitted by applicable law and do not exclude mandatory consumer rights.

4. EU Consumer Rights

4.1. Consumers covered by European Union legislation generally have a statutory 14-day right of withdrawal for eligible distance contracts, subject to applicable legal exceptions.

4.2. For qualifying digital content supplied electronically, the withdrawal right may be lost once delivery begins, provided that:

• The Player expressly consents to immediate delivery before the withdrawal period expires.
• The Player expressly acknowledges the resulting loss of the withdrawal right.
• L2Eigis provides the legally required confirmation, including the consent and acknowledgment, on a durable medium.
• Delivery of the qualifying digital content has begun.

4.3. Where legally required, this consent and acknowledgment must be obtained during checkout. Accepting this Policy alone does not replace those requirements.

4.4. Different withdrawal rules may apply to Premium Account services, account balance top-ups, and other transactions that do not qualify for the digital-content exception.

4.5. If purchased content is not delivered, is defective, or does not conform to the contract, the Player retains any applicable statutory rights to correction, delivery, price reduction, termination, or reimbursement.

4.6. Nothing in this Policy excludes or limits mandatory rights under Directive 2011/83/EU, Directive (EU) 2019/770, or applicable national consumer protection laws.

5. Payment Issues & Support

5.1. If a payment is charged but not credited, digital content is missing, or a duplicate or incorrect transaction occurs, the Player should contact L2Eigis Support:

Website: https://l2eigis.com/
Support: https://discord.gg/l2eigis

5.2. To investigate a transaction, Support may request the Player's account login, selected server, payment date, amount, payment method, transaction ID, and description of the issue.

5.3. Players must never disclose passwords, full bank card numbers, CVV/CVC codes, or authentication credentials.

5.4. L2Eigis will investigate reported payment issues and seek to resolve verified problems through delivery, correction, or any remedy required by applicable law.

5.5. Players are encouraged to contact Support before initiating a payment dispute. This does not limit their legal rights to contact their bank, payment provider, consumer authority, or competent court.

5.6. Requests to exercise statutory withdrawal rights or obtain other legally required remedies may be submitted through the official support channels, subject to applicable legal requirements.

6. Final Provisions

6.1. Completing a payment does not guarantee specific gameplay results, character progression, server rankings, or competitive advantages beyond the purchased digital benefits.

6.2. L2Eigis reserves the right to update this Policy to reflect changes in payment systems, Project operations, or applicable law.

6.3. Policy updates do not retroactively remove mandatory consumer rights.

6.4. If any provision conflicts with mandatory applicable legislation, that provision shall be ineffective to the extent of the conflict, while the remaining provisions continue to apply where legally permitted.

6.5. All purchases remain subject to the applicable L2Eigis Terms of Service, Project Rules, and mandatory consumer protection legislation.